Contact us
Questions about an order, delivery, which straps fit your watch, or fitting? Write to us and we will help.
Before you write
Order
Add your order number and the email used to buy.
Delivery
Add your tracking link or number if you have one.
Product
Mention the watch, its crown position (at 12 or at 3), the strap and the color.
After delivery
For damage or a missing item, add clear photos.
Delivery
- Delivery
- Order today, we prepare it in 1 to 3 days, and it arrives in 6 to 8 days.
Quick answers
What should I include in my message?
Your order number and the email used to buy. For a product question, add the watch, its crown position (at 12 or at 3), the strap and the color.
Can I change my address after ordering?
Write to us as soon as possible. If the order has not been prepared yet, we will try to correct it; once it has shipped it depends on the carrier.
Are you affiliated with the watch brands?
No. Twelve & Three is an independent store, not affiliated with Swatch, Omega or Audemars Piguet. We sell straps and bracelets and resell watches, and the watch names and marks belong to their owners.